Herb Lo

Current

• Trust & Safety Policy Manager, Asia Pacific at eBay

Past

• Business Rules Analyst at eBay
• Team Lead at eBay
• CSR at eBay

• Intern: Systems Engineer at Raytheon
• Intern: Systems Engineer at Kinetek Pharmaceuticals

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Education

• The University of British Columbia

Recommended

5 people have recommended Herb

Connections

146 connections

Industry

Internet

Herb Lo’s Summary

Risk management and corporate policy professional with over 5 years of global experience in the USA, Canada, and China. In depth knowledge of fraud prevention, mitigation and management. Proven track record in team leadership, people development, and process improvement.

Herb Lo’s Specialties:

Fraud risk detection, analysis, & mitigation. Corporate policy management. E-commerce and on-line payment systems.

Herb Lo’s Experience

• Trust & Safety Policy Manager, Asia Pacific

  eBay

  (Public Company; eBay; Internet industry)

  July 2009 — Present (6 months)

  • Lead trust initiatives, drive operational excellence
  • Evolve eBay policies, define internal processes, detection of violations, and enforcement guidelines

• Business Rules Analyst

  eBay

  (Public Company; eBay; Internet industry)

  March 2007 — June 2009 (2 years 4 months)

  • Built fraud detection preventing $65 million/year on eBay Australia, calculated as savings to the eBay community
  • Intimite knowledge of fraud schemes perpetrated by Chinese, Nigerian, and Eastern European organized fraud rings
  • Developed innovative fraud detection strategies reducing incidence of fraud and policy violations on eBay marketplaces
  • Analysis of internal and third party data to develop new detection strategies and evaluate existing techniques
  • Created business rules to enforce over 20 different policies including fraud, copyright & trademark infringement, and prohibited items

• Team Lead

  eBay

  (Public Company; eBay; Internet industry)

  January 2005 — February 2007 (2 years 2 months)

  • Streamlined CS processes via GUI improvements that reduced call wrap-up time by 30% resulting in thousands in monthly savings
  • Delivered CSR performance reviews, coaching, training, and handled escalations
  • Implemented the Individual Performance and Planning Review system for a new department

• CSR

  eBay

  (Public Company; eBay; Internet industry)

  January 2004 — December 2004 (1 year )

  • Phone, live chat, and email support for Trust & Safety

• Intern: Systems Engineer

  Raytheon

  (Public Company; RTN; Defense & Space industry)

  May 2001 — December 2001 (8 months)

  • QA for the Canadian & Military Automated Air Traffic Control Systems using C, C++, ADA

• Intern: Systems Engineer

  Kinetek Pharmaceuticals

  (Public Company; QLTI; Biotechnology industry)

  January 2000 — August 2000 (8 months)

  • Perl & C programming in Unix environment; Windows NT network administration for 100+ employee biotech company

Herb Lo’s Education

• The University of British Columbia

  B.Sc. Honours , Computer Science , 1998 — 2003

  Activities and Societies:

  UBC Drinking Driving Counterattack Club: VP External Relations (2000-2001), UBC DSC Cultural Club: Publications Department Director (1998-1999), Treasurer (2000)

Additional Information

Herb Lo’s Interests:

Travel, photography, skiing, soccer, movies, piano

Herb Lo’s Groups:

•    eBay Employees and Alumni Group
•    University of British Columbia (UBC) Alumni
•    Anti Counterfeiting Professionals
•    Game Payments

Herb Lo’s Contact Settings

Interested In:

• career opportunities
• consulting offers
• reference requests
• getting back in touch